TAP INTO SPARK’S YEARS OF TELECOMMUNICATION EXPERIENCE, TIER ONE CARRIER PARTNERSHIPS AND ON-GOING SUPPORT STRUCTURES; TO INTRODUCE CLOUD VOICE, CONTACT CENTRE, DATA AND MANAGED NETWORK INCOME STREAMS WITHOUT THE ASSOCIATED COMPLEXITY AND COST.
Spark Wholesale is the perfect partner to expand your services, working closely to enhance and protect your client engagement through both turn-key and wholesale arrangements. And Spark can tailor voice and data solutions across multiple platforms, networks and support levels to ensure the highest level of service assurance for your customers.
The key to any client engagement is really knowing what you are talking about and how to make it work. Spark will bring years of experience and accumulated expertise in connecting and communicating to your organisation. That experience covers enterprise, retail, government and education for clients like Coles and Fujitsu ANZ.
Spark can also provide assistance
with sales consultation, solution development, support construct and service management.
Voice remains an important piece of any business as clients search for more efficient and wider reaching means to connect to their clients. With the integration of voice into many cloud workplace packages, having solid voice solutions is critical to holding an account or contract. And it’s also a powerful means to open doors to unified communications and network opportunities.
Spark give you access to the leading cloud voice platforms of Microsoft Teams, Zoom Phone and Webex Calling along with open SIP. Helping you lift your clients out of legacy systems and into the cloud with all its associated advantages for the modern workplace.
Spark can also host and manage inbound 13/1300/1800 numbers with very competitive rates to further expand your efforts to build a whole of wallet solution for each client. Most importantly, Spark can manage or support the whole process, from consultation to planning, to number porting and provisioning. When you partner with Spark, a whole team of experts walk in your door and make your business better.
MS Teams I Zoom Phone I Webex Calling I SIP I 13/1300/1800
The modern workplace is completely dependent on fast reliable data connections to work and interact. Spark can improve your client’s internet experience with fast, secure and reliable business grade internet connections that meet specific needs and run free from domestic network congestion. Spark bring expertise in building redundant network solutions and our access to multiple carriers facilitates diverse delivery. Form a single circuit to thousands of links, Spark can plan, deliver and support the client data connections that are essential to the delivery of your cores services.
Business Fibre I Enterprise Ethernet I Business Grade NBN
SD-WAN and Managed Networks present the modern approach to network delivery, dynamically managing bandwidth, security and redundancy across one or multiple locations with greater flexibility and speed. Whether its full management of a small network to hardware and configuration support for an in-house IT Team, Spark enables intelligent and pro-active management of links and firewalls to keep your clients connected and protected.
SD-WAN I Managed Networks
Spark’s expertise in voice and network makes it a perfect partner to deliver Contact Centre solutions for your clients. From simple five agent teams to complex customer experience solutions covering hundreds of agents; Spark will help you navigate the specific needs of your client matching the right solution with the right planning and the right migration for a greatly improved customer experience. An experience further enhanced with access to the leading Ai and Work Force Management.
Zoom Contact Centre I MSTeams I MSDCCP
The Spark team consistently goes above and beyond in their scope of responsibility to service our needs. On many occasions, they provided their expert assistance designing solutions for pipeline opportunities, and troubleshooting outage risks and operational issues on our services alongside our internal experts. They intimately understand our business needs and not just meet, but exceed our expectations whilst retaining a focus on low cost service delivery. I have no hesitation in recommending Spark to any prospective clients.
Neville Howard - Interactive
The real secret to any successful technology partnership is not just the solution but the quality of the service that keeps that solution running. Spark provides level 1 and level 2 support structures designed to fit into your systems or offer direct to client support. From service monitoring to moves, adds and changes to network management to service restoration; Spark's NOC and Operations Team are integral to keeping your clients connected and confident in the services they rely on. In an environment where access to assistance continues to wane, Spark has built their reputation on providing expert and rapid support for every client.
A major challenge in providing voice services to clients is the complex billing requirements including call itemisation and voice provider compliance. Spark makes voice billing easier with turn-key Spark branded voice billing for resellers as well as direct CDR feeds for wholesale billing through your platform. Resellers draw commission based remuneration with full transparency on all monthly billing to clients with Spark managing everything from invoicing to collection. Wholesalers receive daily daily call record feeds via FTP to their billing platform and manage all invoicing directly. Spark can provide advice and support on which approach will work better for your organisation.
Spark is an innovator in enterprise voice and data, helping government and business build more effective communications since 2011. Led by Managing Director, Marcus Eley, Spark is focussed on dynamic and nimble delivery utilising the best of emerging cloud and Ai technology; and adapting solutions to specific client needs and the right vendor and carrier services. Put simply, Spark is the perfect partner to add voice and data to your services.
And Spark has a reputation for independent and expert advice built on years of industry engagement; and long-standing relationships of trust, forged through exceptional service support.